Terms of service

/h1>

Table of contents >/h2>
  1. Scope of application >/li>
  2. Conclusion of contract >/li>
  3. Right of withdrawal >/li>
  4. Prices and terms of payment >/li>
  5. Delivery and service conditions >/li>
  6. Delivery and service conditions >/li>
  7. Delivery and service conditions >/li>
  8. Delivery and service conditions >/li>
  9. Delivery and service conditions >/li>
  10. Delivery and service conditions >/li> Delivery and service conditions >/li> Delivery and service conditions >/li> Delivery and service conditions >/li> Delivery and service conditions >/li> and shipping conditions >/li>
  11. Reservation of ownership
  12. Liability for defects (warranty) >/li>
  13. Redemption of promotion vouchers >/li>
  14. Applicable law
  15. Alternative dispute resolution

1) Scope

1. 1 These General Terms and Conditions of Business (hereinafter "GTC") of Sara Stichnote (hereinafter "Seller"), apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "Customer") concludes with the Seller with regard to the goods displayed by the Seller in his online shop. The inclusion of the Customer's own terms and conditions is hereby rejected, unless otherwise agreed.

1.2 Consumer within the meaning of these Terms and Conditions is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to his commercial or self-employed professional activity. Entrepreneur in the sense of these GTC is a natural or legal person or a partnership with legal capacity who, upon conclusion of a legal transaction, acts in the exercise of his commercial or self-employed professional activity.

2) Conclusion of contract

2. 1 The product descriptions contained in the Seller's online shop do not represent binding offers on the part of the Seller, but serve to submit a binding offer by the Customer.

2.2 The Customer can submit the offer using the online order form integrated into the Seller's online shop. After placing the selected goods in the virtual shopping cart and going through the electronic ordering process, the Customer submits a legally binding contractual offer with respect to the goods contained in the shopping cart by clicking the button concluding the ordering process.

2. The seller can accept the customer's offer within five days by sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation by the customer is decisive, or by delivering the ordered goods to the customer, whereby the receipt of the goods by the customer is decisive, or by requesting payment from the customer after placing his order.

2.4 When an offer is submitted via the Seller's online order form, the text of the contract shall be stored by the Seller after the conclusion of the contract and sent to the Customer in text form (e.g. e-mail, fax or letter) after the Customer has sent his order. The Seller will not make the text of the contract accessible beyond this.

2.5 Before the binding submission of the order via the Seller's online order form, the Customer can recognise possible input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the enlargement function of the browser, which is used to enlarge the display on the screen. The customer can correct his entries within the electronic ordering process using the usual keyboard and mouse functions until he clicks on the button that concludes the ordering process.

2.6 Only the German language is available for the conclusion of the contract.

2.7 The order processing and contact are usually carried out by e-mail and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct so that e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.

.

3.1 Consumers are generally entitled to a right of revocation.

3.2 Further information on the right of revocation can be found in the seller's revocation instructions.

4) Prices and terms of payment

4.1 Unless otherwise stated in the product description of the seller, the prices quoted are total prices. Value added tax is not shown, as the seller is a small business within the meaning of the VAT Act. Any additional delivery and shipping costs that may be incurred shall be stated separately in the respective product description.

4.2 The customer shall be informed of the payment option(s) in the seller's online shop.

4.3 If payment is made by means of a payment method offered by PayPal, the payment shall be processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal"), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the Customer does not have a PayPal account - subject to the terms for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.

4.4 If the Customer selects a payment method offered by the payment service "Shopify Payments", the payment shall be processed by the payment service provider Stripe Payments Europe Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The individual payment methods offered via Shopify Payments are communicated to the Customer in the online shop of the Seller. For the processing of payments, Stripe may use other payment services, for which special payment conditions may apply, to which the Customer will be informed separately if necessary. Further information on "Shopify Payments" is available on the Internet at https://www.shopify.com/legal/terms-payments-de.

4.5 If the credit card payment method is selected, the invoice amount is due immediately upon conclusion of the contract. The processing of the payment method credit card payment is carried out in cooperation with BS PAYONE GmbH, Lyoner Str. 9, 60528 Frankfurt/Main, to which the provider assigns his payment claim. The BS PAYONE GmbH collects the invoice amount from the indicated credit card account of the customer. In the case of the assignment can only be made to BS PAYONE GmbH with debt discharging effect. The debit of the credit card takes place immediately after sending the customer order in the online shop. The offerer remains also with selection of the payment method credit card payment over the BS PAYONE GmbH responsible for general customer inquiries e.g. to the commodity, delivery time, dispatch, returns, complaints, declarations of revocation and sending or credit notes.

4.6 With selection of the payment method credit card the invoice amount is immediately due with conclusion of a contract. The processing of the credit card payment method is carried out in cooperation with secupay AG, Goethestr. 6, 01896 Pulsnitz (www.secupay.ag) to which the provider assigns his payment claim. secupay AG collects the invoice amount from the customer's credit card account. In the event of assignment, payment can only be made to secupay AG with debt discharging effect. The credit card will be charged immediately after the customer's order is sent in the online shop. Even if the payment method credit card payment via secupay AG is selected, the provider remains responsible for general customer enquiries, e.g. regarding the goods, delivery time, dispatch, returns, complaints, declarations of revocation and shipments or credit notes.

4.7 If the payment method credit card via Stripe is selected, the invoice amount is due immediately upon conclusion of the contract. The payment is processed by the payment service provider Stripe Payments Europe Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter referred to as "Stripe"). Stripe reserves the right to carry out a credit assessment and to reject this payment method in the event of a negative credit assessment.

4.8 If the credit card payment method via Wirecard is selected, the payment will be processed by Wirecard Bank AG, Einsteinring 35, 85609 Aschheim (https://www.wirecardbank.com/) to which the Seller assigns his payment claim. Wirecard Bank AG will collect the invoice amount from the customer's credit card account indicated. In the event of assignment, payment can only be made to Wirecard Bank AG with debt discharging effect. The credit card will be debited immediately after the customer's order has been sent via the Seller's online shop. Even if the credit card payment method via Wirecard has been selected, the Seller remains responsible for general customer inquiries, e.g. regarding the goods, delivery time, shipment, returns, complaints, declarations of revocation and shipments or credit notes. Reference is made to the information provided by Wirecard Bank AG in accordance with Article 13 DSGVO within the framework of the processing of credit card payments at https://www.wirecardbank.de/DSGVO.

5) Delivery and shipping conditions

5.1 Unless otherwise agreed, goods will be delivered by dispatch to the delivery address specified by the customer. For the processing of the transaction, the delivery address indicated in the Seller's order processing is decisive. Notwithstanding this, if the payment method PayPal is selected, the delivery address stored by the Customer with PayPal at the time of payment is decisive.

5.2 If the delivery of the goods fails for reasons for which the Customer is responsible, the Customer shall bear the reasonable costs incurred by the Seller as a result. This does not apply with regard to the costs for the return shipment if the customer effectively exercises his right of revocation. For the costs of return shipment, if the customer effectively exercises his right of revocation, the provision made in the seller's revocation instruction shall apply.

5.3 For logistical reasons it is not possible to pick up the goods yourself.

6) Retention of Title

If the seller makes advance payment, he shall retain title to the delivered goods until the purchase price owed has been paid in full.

7) Liability for defects (warranty)

7.1 If the object of purchase is defective, the regulations of the legal liability for defects apply.

7.2 The customer is requested to complain about delivered goods with obvious transport damages to the delivery person and to inform the seller. If the customer does not comply with this, this has no effect on his legal or contractual claims for defects.

8) Redemption of promotion vouchers

8.1 Vouchers which are issued free of charge by the seller within the scope of promotions with a certain period of validity and which cannot be purchased by the customer (hereinafter "promotion vouchers") can only be redeemed in the seller's online shop and only within the specified period.

8.2 Promotional vouchers can only be redeemed by consumers.

8.3 Individual products may be excluded from the voucher promotion if a corresponding restriction results from the content of the promotional voucher.

8.4 Promotional vouchers can only be redeemed before the order process is completed. A subsequent settlement is not possible.

8.5 Only one promotion voucher can be redeemed per order.

8.6 The value of the goods must be at least the amount of the promotion voucher. Any remaining credit balance will not be refunded by the seller.

8.7 If the value of the promotion voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be chosen to settle the difference.

8. 8 The credit balance of a promotion voucher is neither paid out in cash nor subject to interest.

8.9 The promotion voucher is not refundable if the customer returns the goods paid for in full or in part with the promotion voucher within the scope of his statutory right of revocation.

8.10 The promotion voucher is transferable. The seller can make payments with discharging effect to the respective owner who redeems the promotion voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the non-authorization, incapacity or lack of representation of the respective owner.

9) Applicable law

For all legal relations of the parties the law of the Federal Republic of Germany applies, excluding the laws on the international purchase of movable goods. In the case of consumers, this choice of law shall only apply insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has his habitual residence is not withdrawn.

10) Alternative Dispute Resolution

10.1 The EU Commission provides a platform for online dispute resolution on the Internet under the following link: https://ec.europa. eu/consumers/odr

This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.

10.2 The seller is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

Language
German
Open drop down